Our Mission

Dedicated To Helping You Succeed

To deliver exceptional service and ever-improving value to customers while creating a seamless experience that contributes to their success.

calls answered by a live customer service representative

customer retention in all lines of business

customers who have grown their portfolio with us

customers who give us an excellent rating

Our Mission

Service Excellence

Your complete satisfaction is our highest priority, so we developed a comprehensive customer service program to give our associates the tools, skills and autonomy they need to provide you with the best possible experience. This program utilizes our network of operating and vendor partnerships to ensure consistency, availability, and an unwavering focus on your needs. When you partner with us, you can expect:

• Every call during our business hours to be answered by a friendly, live person
• Our team members to be trained and equipped to provide the highest level of service
Multiple channels for communicating with us
• Proactive communication to check in with you and make sure we are delivering on our promises
• A knowledgeable front line service team capable of addressing any question or concern

Employee Spotlight

Mitch Cervenka, Customer Service Representative

Timberwolves, breweries, and yes, the Milwaukee Bucks! Meet Mitch, a rookie superstar here at BV who spends much of free time studying for the LSAT, with the hopes of attending law school in the future! Mitch recognizes the importance of “effort equals results” and his determination and friendly demeanor shines through the organization!

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Accounting Field Support Specialist

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